We are seeking a proactive and result-oriented Collection Executive to manage customer collections, follow up on outstanding payments, maintain customer relationships, and ensure timely recovery of dues. The ideal candidate should have strong communication, negotiation, and problem-solving skills while maintaining professionalism and compliance with company policies.
Key Responsibilities
Collections & Recovery
Follow up with customers regarding overdue payments through phone calls, emails, SMS, and field visits (if required).
Ensure timely collection of outstanding payments and achieve assigned collection targets.
Negotiate repayment plans with customers when necessary.
Monitor overdue accounts and initiate appropriate recovery actions.
Customer Relationship Management
Maintain positive and professional relationships with customers.
Address customer queries related to payments, invoices, and account balances.
Resolve payment disputes by coordinating with internal departments.
Provide excellent customer service while handling collections.
Documentation & Reporting
Maintain accurate records of collection activities and customer communications.
Update payment status in CRM, ERP, or collection management systems.
Prepare daily, weekly, and monthly collection reports.
Document customer commitments and follow-up schedules.
Account Reconciliation
Coordinate with the Accounts and Finance teams to reconcile customer payments.
Verify invoices, receipts, and payment records.
Identify discrepancies and ensure prompt resolution.
Maintain accurate customer account statements.
Compliance
Follow company policies, legal guidelines, and ethical collection practices.
Ensure confidentiality of customer and financial information.
Adhere to regulatory requirements during collection activities.
Support internal and external audits by maintaining proper documentation.
Coordination
Work closely with Sales, Finance, Customer Service, and Branch teams.
Escalate high-risk or unresolved accounts to the Collection Manager.
Participate in collection review meetings and strategy discussions.
Recommend process improvements to enhance collection efficiency.
Required Qualifications
Bachelor's degree in Commerce, Business Administration, Finance, Accounting, Economics, or a related field.
0–3 years of experience in collections, recovery, customer service, accounts receivable, banking, NBFCs, or financial services.
Freshers with strong communication and negotiation skills are encouraged to apply.
Required Skills
Collections & Recovery
Customer Relationship Management
Accounts Receivable
Negotiation Skills
Communication Skills
Microsoft Excel and Microsoft Office
Data Entry
Documentation
Problem-Solving
Time Management
Customer Service
Attention to Detail
Preferred Skills
Experience with CRM or collection management software.
Knowledge of banking, NBFC, insurance, or financial services.
Familiarity with ERP systems such as Tally, SAP, or Oracle.
Ability to handle difficult customer conversations professionally.
