we are hiring Tamil Voice Process representative will be responsible for handling customer inquiries and complaints over the phone. The role involves providing information, troubleshooting issues, and ensuring a high level of customer satisfaction. The ideal candidate will have excellent communication skills in Tamil and a keen focus on customer service excellence.
Responsibilities
Handle inbound and outbound calls in Tamil.
Assist customers with inquiries and provide accurate information.
Resolve customer complaints and issues efficiently.
Ensure customer satisfaction and maintain a high level of service quality.
Accurately document and update customer interactions.
Collaborate with other team members to resolve complex issues.
Follow communication procedures, guidelines, and policies.
Qualifications
High school diploma or equivalent.
Fluency in Tamil is essential, both spoken and written.
Previous experience in a customer service role is preferred.
Strong communication and interpersonal skills.
Ability to handle stressful situations and de-escalate issues.
Attention to detail and strong organizational skills.
Skills
Tamil language proficiency
Customer service
Problem-solving
Communication
Active listening
Time management
Basic computer skills
